delivery
A-store.eu uses the services of several shippers / carriers of his trust. Shipping costs start from € 6.00, for packages with weights or dimensions above the average will be calculated automatically by the software after the registration phase based on the weight and volume of the goods ordered. To allow its customers to personally follow the delivery process, they are subsequently indicated, the shipping number and, if available, the web address to which to contact to follow the various phases of the shipment.
For a faster and more efficient service, it is good to indicate in the address, the name written on the bell, also enter a mobile number to be contacted by the courier, this to avoid possible misunderstandings or delays with any increase in storage costs by the shipper, a-store.eu will never bear additional costs beyond the costs calculated at the time of the order, and are never included in storage or delivery costs to the floors.
Upon receipt of the package, please verify its integrity, that there has been no tampering, that it is not ruined or wet, since once the transport document has been signed, no dispute can be made about the external characteristics of what has been delivered. Any disputes must be immediately raised to the express courier, in the absence of these, the product is considered delivered correctly. Otherwise it is necessary to express a reservation to the courier: the package is accepted but before signing the transport document you will have to write or check "I accept with reserve right",and indicate the problem encountered (Eg "ruined box", "detached adhesive tape", "open box"). Once the courier's document has been signed, the Customer will not be able to make any objection about the external characteristics of what has been delivered.
Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 5 days of delivery (the date reported in the courier's DDT will prevail).
Delivery times depend on the time when the order was placed, the courier chosen and the destination of the goods. Except in exceptional cases, delivery times should not exceed 4 working days in Italy (excluding islands) and in Europe, and 10 working days for the rest of the world.
important
In the package, the receipt of the purchased goods will be inserted, unless the invoice is expressly requested, tell us if it is a gift, in this case all prices will be removed and the receipt will NOT be attached in the package.
Product availability
All products visible on the website are available at that time. Nevertheless, in some cases the simultaneous demand for a product by several customers can suddenly and temporarily reduce the availability of that product. If you are looking for a product not visible on the site do not hesitate to contact us, we will try to find it as soon as possible.
The Customer can exercise his right of withdrawal in the manner and in the following terms:
within 14 days of delivery, the customer can call us, send an e-mail to the address info@a-store.eu or directly from the site, exercise the request to make use of the right of withdrawal, any reason and order data;
the returned goods must arrive intact, complete with all accessories and in its original packaging
we will send the courier to your home to collect the package, and we will send you in advance by email the documents for collection, the costs are borne by the customer
The amount relating to the returned goods, deducted from the cost of shipping, will be, subject to agreements with the customer:
a. credited back to the Customer on his credit card, with currency not later than 14 days from the date of shipment of the returned goods and in any case not before a-store.eu has returned to possession of it;
b. sent to the Customer, within 14 days from the date of shipment of the returned goods, and in any case not before a-store.eu has returned to possession of it,
c. left on account for future orders on our site in the form of a voucher